Legal

Privacy Policy

Privacy Policy Terms & Conditions

1. Who we are

Collabodirect (“we”, “us”, or “our”) is a marketplace where brands post campaigns and creators apply, chat, and get paid. This Privacy Policy explains what personal information we collect on our website and in the Collabodirect mobile app, why we collect it, and the choices you have.

If you do not agree with this policy, please do not create an account or use the service.

2. Information we collect

We collect information you give us, information created when you use the app, and limited information from devices and partners.

Account and profile

  • Name, email, username, password, and phone number when you sign in or register
  • Profile photo, first and last name, country, state, and location (for example city)
  • Availability for work, ratings, and “Promote” activity
  • Support tickets and messages you send from Profile or this website

Marketplace activity

  • Jobs you post or apply to, budgets, duration, platforms (Instagram, TikTok, YouTube), and descriptions
  • Applications, offer prices, hired status, bookmarks, and order history (active, completed, canceled)
  • In-app chat messages between brands and creators

Device and usage

  • App version, device type, language, and approximate time zone
  • Log data such as sign-in time, IP address, and pages or screens you open
  • Cookies or similar tools on the website to keep the site working and remember preferences

3. How we use information

We use personal information to:

  • Create and secure your account, including “Remember me” and password recovery
  • Show jobs, applications, orders, bookmarks, and profiles to the right people
  • Enable chat, notifications, and campaign status updates
  • Process funded orders and show wallet totals such as amount earned
  • Respond to support tickets and website contact forms
  • Keep the platform safe, prevent fraud, and enforce our Terms
  • Improve features and fix problems

We do not sell your personal information.

4. How we share information

We share information only as needed to run Collabodirect:

  • Other users. Brands can see creator profiles, applications, and delivery details. Creators can see job posts, brand names, and order information needed to complete work.
  • Service providers. Hosting, analytics, email, cloud storage, and payment partners who process data on our instructions.
  • Legal requests. If required by law, court order, or to protect users, property, or the service.
  • Business transfer. If we merge, sell, or reorganize, information may move with the business under this policy.

5. Payments and wallet

Funded orders and earnings may be processed by third-party payment providers. We may store transaction amounts, status (for example “Order Funded”), and wallet totals. Card numbers and bank secrets are handled by the payment provider, not stored in full on Collabodirect servers, unless a provider requires a limited token.

6. Chat, jobs, and public-looking content

Job titles, campaign descriptions, and profile details you publish can be seen by other signed-in users. Chat is meant for campaign work. Do not send passwords, government IDs, or payment card numbers in chat. We may review reports of abuse and keep copies of messages needed to investigate.

7. How long we keep information

We keep account, order, and chat records while your account is active and for a reasonable period after, so we can complete payments, resolve disputes, and meet legal duties. You can ask us to delete your account from Profile → Delete account or by emailing us. Some records may remain where the law requires it (for example invoices or fraud logs).

8. Your rights and choices

Depending on where you live, you may be able to:

  • View or update your profile in the app (Edit Profile, Change Photo)
  • Turn availability or notifications on or off
  • Ask for a copy of your data, or ask us to correct or delete it
  • Object to or restrict certain processing
  • Withdraw consent where we rely on consent
  • Close your account

To make a request, email [email protected] or open a Support Ticket in the app. We may need to verify it is you.

9. Security

We use reasonable technical and organizational measures to protect accounts, including encrypted connections and access controls. No method of transmission or storage is completely secure. Please use a strong password and do not share your login.

10. Children

Collabodirect is for adults who can form a contract. The service is not directed at children under 16 (or the minimum age in your country). If we learn we collected information from a child, we will delete it.

11. Changes to this policy

We may update this Privacy Policy. We will change the “Last updated” date at the top and, if the change is material, provide a notice in the app or by email when we can. Continued use after the update means you accept the revised policy.

12. Contact

Questions about privacy: [email protected] or the contact form on our home page.

You can also read our Terms & Conditions.